General Dental Nurse & Front Office Coordinator
Jessica has an extensive work history in the dental industry. She was predominantly a general dental nurse. She has also worked with Anthony at another clinic for almost three years before accepting the job at Kingsley. It was her main experience in orthodontics.
She also worked at a pharmacy. Jessica has always been interested in everything medical. It captivated her attention, which was why she wanted to be a part of the industry. She later applied for a job and lived in Manjimup before Kingsley where she has been for two to three months now.
Jessica’s interest in orthodontics, especially concerning working with kids. It is something that she enjoys; particularly knowing that she is a part of the transition. For her, it is rewarding to see young patients with crooked teeth or other problems, such as crowding and misalignment, get the appropriate treatment. In the end, they walk out of the office, feeling more confident and happier with their new smile.
Education and Qualifications
- Certificate III in Dental Nursing
- Dental Assistant Certificate
- Dental Receptionist Certificate
She also worked as a Practice Manager for three years in a dental clinic. But since she has two small children, she decided to scale back and looked for a job that would allow her to manage her time better. Dr Anthony Hopkins gave her that opportunity by letting her take a position at Kingsley Orthodontics.
Working at Kingsley Orthodontics
The culture at Kingsley, for Jessica, focuses on a team environment. Creating a positive workplace is everyone’s goal. The office is energetic and is surrounded by people who love what they do. They are happy to serve, which is why the practice is busy yet organised.
As a result of the welcoming atmosphere, patients are happy, not just with the treatment but the staff as well.
At Kingsley Orthodontics, Jessica’s day to day role involves:
- Serving as the front office coordinator
- Greeting patients
- Scheduling appointments
- Making people feel welcome
She prides herself on her excellence in customer service. After all, these patients are the reason why the business is alive. Therefore, she owes it to them to be warm and hospitable. Her goal is to make sure they are happy with the treatment and the experience as a whole.
Other Facts about Jessica
During her free time, she takes care of her children and loves to cook for them. She has been learning sign language, which is something she has always wanted to do. She has already begun with the basics and aims to move forward with the lessons. Apart from these activities, she also likes camping and fishing.
In the future, she wants to continue her career in the dental industry, which she enjoys quite a lot.