Important Notice to the Patients of Kingsley Orthodontics
At Kingsley Orthodontics, we are committed to the safety of our patients, staff, team, and families. The world is facing a tough time. The COVID-19 pandemic continues to devastate people and livelihood. As we go through this ordeal as one nation, we would like to take this opportunity to share important information with you.
Kingsley Orthodontics takes this challenge seriously. We have implemented steps that will help reduce the risk of coronavirus exposure at our centres. These measures will remain until we are sure that the world is safe from the COVID-19. Our greatest priority right now is everyone’s health and safety.
Our Methods for Infection Control
Recently, officials announced restrictions on gatherings to vulnerable groups. There is still no solid way to contain the spread of this coronavirus (i.e., through vaccination). COVID-19 is a severe acute respiratory syndrome that is caused by a virus known as SARS-CoV-2.
Prime Minister Scott Morrison also announced that gatherings and visits, particularly non-essential ones, will remain in suspension for about four weeks following the imposed quarantine. It is one of the ways to reduce the risk of spreading the virus as well.
The Australian Government defined healthcare settings as “essential” gatherings. It means that the bans and limitations do not cover our practice. Even though we fall within the “essential indoor gathering” category, Kingsley Orthodontics considers the magnitude of the risks involved.
Therefore, our main focus now is to provide urgent dental services only. In other words, we shall defer non-urgent and elective services to patients while the COVID-19 fight is still ongoing. Patients who are in pain and may need emergency services will be considered.
However, before booking an appointment or visiting our premises, we will first ask essential questions:
- Did you recently travel out of the country? If yes, was it in the last 14 days?
- Do you have a cough or fever?
- Have you been in contact with an individual who is/was a confirmed COVID-19 patient?
There is a 14-day window before patients start showing any symptoms. Some people are also asymptomatic or do not have any symptoms, such as cough, fever, and tiredness. Others, particularly the severe cases, have difficulty breathing. Older people, as well as those with comorbidities or existing conditions, can have serious complications. Fatalities mostly include those with asthma, heart disease, and diabetes.
With the mentioned information from health organisations, we want to make sure that our patients are free from COVID-19 symptoms. We also request details about when you last travelled – if you did – to know if you are at risk and can put other people at risk.
We may ask you more questions prior to the scheduled appointment. Before you can see our orthodontist, you will first have to sign a document.
Handling the Coronavirus Situation
Kingsley Orthodontics maintains its practices to the highest standards. We have proper infection control from the start while keeping updated with the latest recommendation from the Australian Dental Association.
Kingsley Orthodontics has a comprehensive policy involving COVID-19. Aside from the questions that we have listed above and the signing of a declaration before starting treatment, we have also put the following practices in place:
- We have removed items in the waiting room to avoid any form of contact to surfaces.
- Patients who are admitted should come alone.
- Younger patients are advised to be with one guardian or parent only.
- We encourage the use of hand sanitisers, which we have placed at the entrance. Everyone should apply the product before entering and after the service.
- Social distancing is maintained throughout the whole facility.
Patients should wear masks.
The wellbeing of our orthodontists, team members, and patients is treated with the utmost importance. We implement stringent protocols for hygienic practices, including hand washing, sterilisation of instruments, and wearing protective equipment.
Can I Still Make an Appointment?
The biggest question that you may have now is whether or not you can schedule a meeting with one of our orthodontists. Please be aware that the Federal Government and its Health Advisory committee have restricted dental services. Only dental emergencies are allowed to prompt people to stay at home while reducing the risk of COVID-19 spread and infection.
Therefore, if you have a dental emergency, we may still accept your request, as long as you are not a COVID-19 patient. We rely on the data that you have given us after we ask you the coronavirus-related questions.
Those with acute dental pain and teeth problems due to an injury are among what we consider an emergency. If you have a referral from another medical practitioner and you are advised to get dental treatment, you can also schedule an appointment with us.
If we allow your visit, you can rest assured that you will be visiting a clean and hygienic facility. Our team and orthodontists will be available to assist you in case of an emergency.
Please note that while we may accept to perform urgent dental treatments, we can turn down your request if you have tested for COVID-19 with or without symptoms. If you are awaiting your test results, have returned from overseas travel over the last 14 days, or had close contact with a confirmed COVID-19 patient, we urge you to avoid visiting the centre.
Any non-urgent and routine treatments can be delayed. They will not have any life-threatening effects on most cases. We will resume our services when the current restrictions are lifted. For now, we want everyone to prioritise health and safety.
It always pays to be armed with information, especially with the ongoing pandemic. If you would like to know more about this coronavirus, you can get more details about it here.
Meanwhile, if you require more information about the deferral of our services, you can contact us anytime. To know if we can accommodate your current situation, you can give us a call on our hotline (08) 9309 3046. You can also send an email to firstname.lastname@example.org to let us know about your orthodontic concerns.